FAQ

Choose Your Preferred Payment Method: From the Checkout page you will have several options for completing your purchase.

  • Checkout With Your PayPal Account - If you choose PayPal as your preferred method of payment you will be taken to PayPal secure payment gateway to process your payment. Here you will be able to choose whether to log in with your PayPal account or pay with debit or credit card. Users with a PayPal account can log into their account and pay using available funds or any funding sources attached to their PayPal account.

  • Checkout Without A PayPal Account - You can complete your purchase with PayPal checkout even if you don't have a PayPal account. Choose PayPal at checkout and choose Pay with Debit or Credit Card option and enter the required information.

Once you have completed the form with the required information you will be given the opportunity to save the entered data and create a PayPal account. Choose to either Create an Account and Continue or Checkout as a Guest without creating an account.

  • Checkout with your Debit or Credit card - If you wish to skip the Paypal gateway you may choose the option to pay with a debit or credit card at checkout by choosing the black button labled Debit or Credit Card. This method will allow you to enter your credit card details right from the checkout page. However your payment will still be processed by PayPal. Your financial data will not be accessed or processed by this site, nor will your financial data be stored on our server.

  • Checkout with Venmo - Optionally you can checkout using Venmo. This option requires you have the Venmo App downloaded to your device. If so simply choose Venmo as your payment option then use the app to scan the QR Code displayed in the window that will appear when clicking Venmo.

  • Purchasing Digital Products - All products available for sale on this site are of a digital nature. Upon purchase you will receive your items at checkout and via email. Additionally your files are available for download in Downloads in the My Account area. Please note no physical products will be shipped or mailed to you.
  • Download Products At Checkout - Your products will be available for download immediately upon successful payment. Once your payment has been processed you will be taken to the order confirmation page where you will see details about your order.

Scroll down and you will see a section that contains your download links. Simply click the button to download your products.


  • Download Products From My Account - Your products will always be available for download from the Downloads section in My Account. To access My Account find the link on the top bar of site.

Log into My Account and access your downloads.

Your links will never expire.  However you are limited to 3 downloads per item. This will be helpful should you ever need to re-download your items. If for some reason you need another download use the Contact page to ask support for help.


Download Via Email - Each order will receive an invoice via email. That invoice will also include links to download your product. Find the link under the Download column and click to download directly from the email. Be sure to click the link for each product ordered.

 

How ProCreate Brushes Directly To iPad

If you bought a product for an iPad program such as Procreate and want to download it directly to your iPad and not a desktop computer, you'll need to use a third-party app to unzip the files (Update: With the latest Operating System on the Apple iPad, you may not need the third party app, in most cases the built-in unzip feature will work 100% - instructions for both methods below)

Here's how to download your purchase directly onto your iPad, and install brushes into Procreate:

Please note: Only download products to your iPad created for an iPad app, like Procreate. Downloading products designed to be used in desktop software like Adobe is not recommended.

Using the iPad's default unzipping feature


1. Download your purchase from your account. If you are taken to a Dropbox window, please click on "Save to my Dropbox" to save directly to your Dropbox account, or the "export" button which should be next to "Save to my Dropbox" to save to your iPad.

2. In the next pop up window please select "Save to Files" and save in your preferred folder (I usually choose Procreate), exporting will begin - NB: please note this may take some time to complete depending on your internet speed and connection quality. Sometimes the progress bar appears to be stuck on 0%, in my experience the download is indeed progressing regardless of that, however please do not let your device go to sleep as this will stop the downloading process.

3.

    1. Once the download is complete locate the zip file in your

Files app

    1. folder, click on the zip file which should unzip automatically. If not please follow the steps below for using a third-party unzipping app.

4.

    1. Once unzipped tap on the brushset file which should automatically import into Procreate. If not select file, tap 

Share

    1.  at the bottom left, then tap 

Open in Procreate.5.

    Open Procreate, you’ll see your new .brushset files will appear at the top of the Brush Library. Repeat for the rest of the brushsets and documents.

Note: the above steps can be used to install any Procreate file, e.g documents, canvases, brushes and swatches

Using a third-party unzipping app

  1. Download ZipApp (free version is fine) or any iPad unzipping app from the App Store to your iPad. Install it and open the app.
  2. Download your purchase from your account which will be a zip file.
  3. When the Dropbox download window appears on your iPad, tap Open in… > Zip App. Zip App will open. Tap on the zip file, then click Yes
  4. After unzipping the files on your iPad, you’ll be able to locate the .brushset files on your iPad in your Files app in the On My iPad location. Navigate to the .brushset file(s). In the top right, tap Select, then select one of the brushset files. Tap Share at the bottom left, then tap Open in Procreate.
  5. Open Procreate, you’ll see your new .brushset files will appear at the top of the Brush Library. Repeat for the rest of the brushsets and documents.


NOTE: Downloading the product files to your iPad will download the entire product that includes other file formats. Only open and import .brushset files and .Procreate files found in the Procreate folder.

PC:

  • To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
  • To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

Mac: 

Double click the .zip file to unzip it, then search for the product folder or product file.

If you are having trouble using your usual software, please do the following:

Desktop users

We recommend using the  Archive Utility on Macs and WinRar on PCs.

iPad users

You will need to download an app in the App Store that will unzip your files on your iPad. We recommend ZipApp Free or iZip

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